APEX accepts order submissions online and arranges payment directly with customers. No card payment is collected through this website.
How order confirmation works
- Choose the product, specification and quantity, then submit your contact and delivery information at checkout.
- APEX will contact you to confirm product availability, the destination, shipping arrangements and the final amount payable.
- Review the payment instructions and agreed delivery details before sending an offline payment. An order-received message confirms receipt of your submission; it is not a dispatch notice.
Prices and offline payment
Product prices are displayed in US dollars. Any applicable shipping charges or taxes must be confirmed with you before payment. Our team will provide the payment method and instructions directly; do not send payment to details you have not confirmed with APEX.
US sample-pack shipping
The Terpene Sample Pack is $50 USD per pack and contains 10 randomly selected profiles, 5mL each. US shipping for this sample pack is free. The free-shipping offer does not automatically apply to other products in a mixed order.
Sample images are illustrative. Specific profiles are not guaranteed in a random assortment.
Other products and destinations
For regular products, mixed orders or delivery outside the US, APEX will confirm available shipping options and any charges before payment. Do not assume that a zero shipping amount on an order submission confirms free shipping unless the product offer expressly includes it.
Processing and delivery estimates
APEX will provide the expected dispatch and delivery timing during order confirmation. Timing depends on availability, quantity, destination and the agreed delivery service. An order submission alone does not start a guaranteed delivery period.
Delivery estimates may change because of carrier delays, customs or other circumstances affecting transport. Ask our team about tracking and updates for your confirmed shipment.
Address changes and delivery issues
Contact APEX promptly with your order number if your address is incorrect or you need to change a shipment. We will confirm whether a change is still possible. For a damaged, missing or incorrect item, keep the packaging and contact us with the order details and any helpful photos.
Cancellations and assistance
Unpaid order submissions can be cancelled by contacting APEX. For a paid order that has not been dispatched, contact us promptly so we can confirm its status and cancellation arrangements. See our Returns & Refunds policy for the next steps.
Contact APEX or WhatsApp +1 213 991 0047. Include your order number when following up.
